Support
Does Lucky Tiger Casino offer live chat support? Yes, the casino does. It's an orange chat bubble at the bottom left of the instant play casino home page. In the mobile casino, it's a white and green chat bubble on the bottom left.
That's the best way to reach the casino help desk. Other options include:
- Email - support@luckytigercasino.com
- Phone - +1-855-6107-674
Those are the three ways you can reach Lucky Tiger Casino support. You might find an answer to your question in this list of casino FAQs. If you do, that can save a lot of time and get you back to the games.
Who Can Join the Casino?
Most players are welcome to join Lucky Tiger Casino. There are a few exceptions, but the USA, Canada, and Australia are not on the restriction list. Most of Europe is allowed to join, but the handful of restrictions in Europe are Belarus, Bulgaria, Croatia, Estonia, Hungary, Poland, Romania, Serbia, and Ukraine.
What Deposit Methods Are Available?
You're ready to deposit funds with the casino. What deposit methods are accepted at Lucky Tiger?
- Bitcoin/BTC Wallet - $25 minimum/$1,000 maximum
- Credit Card (American Express, MasterCard, and Visa) - $25 minimum/$1,000 maximum
- Instant Gift Card - $25 minimum/$500 maximum
- Neosurf - $10 minimum/$250 maximum
- Poli - $25 minimum/$1,000 maximum
Deposit options are based on your location. You'll find your options in the cashier area. If you need help with a deposit method, casino support can walk you through your best banking options.
That's deposits, but what about withdrawals? Are the same banking options available when you cash out your winnings? Credit cards are available for some players. Bitcoin and bank wires are other options. It can take up to 7 business days for a bank wire to arrive after your casino payout request clears and up to 10 business days for credit cards. Bitcoin is the fastest option.
What Documents Are Needed for a Casino Payout?
Before your withdrawal is accepted, you have a few criteria to meet. First, if you claimed a casino bonus, you need to have met the wagering requirements and max cashout terms. Second, make sure you're within the maximum withdrawal requirements of $500 per day or $2,000 per week (AUD or USD). Third, you have to submit the proper documents. The documents you need are:
- Copy of a utility bill that's no older than two months and is a high-quality color scan or photo.
- If you deposited with a credit or debit card, you need to submit a credit card authorization form that's been filled out correctly.
- A high-quality color scan or photo of the front and back of the credit card that shows the first six and last four numbers of the credit card, the expiration date, and the cardholder's name.
- A withdrawal application that includes answers to all questions.
- A high-quality color scan or photo of both sides of a government-issued photo ID like a passport or driver's license.
Other documents may be requested. Make sure that you return them as quickly as possible. Send everything to faxback@luckytigercasino.com.
Can You Play for Fun?
Lucky Tiger Casino does allow people to play online casino games for free using demo play. Many of these games are designed to allow playing without registration. Many of the slots are available to play for fun simply by canceling out of the log-in screen and loading the game. Some games, such as Blackjack, may require you to join the casino first.
Games that are available with a demo mode have an easy-access button to switch to real money play. Click that button and play for real money. If you don't have funds available, you'll be directed to go to the cashier to make a deposit.
Is There a Mobile Casino?
Lucky Tiger Mobile Casino is available for Android, iOS, and Windows devices. To access it, you don't use a free casino app, you access the casino in your browser. It works well on Chrome.
Is There a Rewards Program?
Lucky Tiger Casino has a rewards program. These are the levels and comp points ratios.
- Starter - Slots 1 point for $20 in wagers/Card Games 1 point for $30 in wagers/Roulette 1 point for $40 in wagers
- Lucky Newcomer - Slots 1 point for $20 in wagers/Card Games 1 point for $30 in wagers/Roulette 1 point for $40 in wagers
- Enlightened Apprentice - Slots 1 point for $18 in wagers/Card Games 1 point for $27 in wagers/Roulette 1 point for $36 in wagers
- Tiger's Associate - Slots 1 point for $16 in wagers/Card Games 1 point for $24 in wagers/Roulette 1 point for $32 in wagers
- Lucky Fellow - Slots 1 point for $14 in wagers/Card Games 1 point for $21 in wagers/Roulette 1 point for $28 in wagers
- Fortune Maker - Slots 1 point for $12 in wagers/Card Games 1 point for $18 in wagers/Roulette 1 point for $24 in wagers
- Jungle Mentor - Slots 1 point for $11 in wagers/Card Games 1 point for $16 in wagers/Roulette 1 point for $22 in wagers
- Master of Luck - Slots 1 point for $10 in wagers/Card Games 1 point for $15 in wagers/Roulette 1 point for $20 in wagers
Once you reach a minimum of 100 comp points, you can cash them for $1 chips. If you had 5,000 comp points, you'd get a $50 casino chip.
The rewards program is also a VIP program from the Enlightened Apprentice level. You get a free chip when you level up, monthly and weekend cashback rewards, higher bet limits, and some players also get higher banking limits.
Join the casino today and know that if you have questions, Lucky Tiger Casino's support team is happy to help throughout the day and night.